If your repair requires additional time, Dyson will submit a status request to the appropriate team handling your repair and within 72 hours of status request submittal, reach out to you directly with a status and supply information on any further action that may be necessary.

Shipped repairs will be returned to you within 14-21 working days. You will receive an estimated repair turnaround time when booking your repair service with Dyson Customer Service. You will be responsible for any additional charges applicable under or beyond your machine’s warranty, including applicable tax. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. The Dyson warranty becomes effective at the date of purchase. If your machine is under warranty, Dyson will perform repairs under the terms of such warranty, provided you have presented satisfactory proof of the machine’s eligibility for repairs. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier Dyson shall have no liability for any machine lost, stolen or damaged in transit.ĭyson reserves the right to deny service to any machine lacking proof of purchase.ĭyson will repair your machine in accordance with Dyson service and warranty terms and conditions. If you do not contact Dyson Customer Service prior to shipping, Dyson reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. The replacement machine will adopt your original machine’s warranty. If your machine is lost or damaged beyond repair while in Dyson’s possession, we will replace the machine at no cost to you. Prior to shipping, you must contact Dyson Customer Service (see for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If you are unable to visit a Dyson Service Center, you may ship your Dyson machine to Dyson for service and/or repair. You may visit a Dyson Service Center to have your Dyson machine serviced and/or repaired. By submitting your Dyson machine for service, you agree these Terms and Conditions will govern the repair of your product. Please read the terms and conditions carefully. These are the terms and conditions that will apply when you need us to service or repair your Dyson machine.

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